IBRG Specializes in Business Protection

• Transportation / Trucking  • Business Fleets • Professional Services • High-Risk Companies • Sole Owner Businesses • Partnerships • Manufacturing and Industrial • Store Front Businesses • Multi-site businesses, Not-for-profits, and all  unique needs businesses

IBRG is a Best Practices Agency

A member of Independent Insurance Agents of Illinois

• Focus on customer service and satisfaction.

• Understand customer perceptions through formal and informal surveys and informal inquiries.

• Agencies ask if they are meeting their expectations and how it might improve service.

• Frequent customer contact, educate the client, build the account, explain new products.

• Serve as a consultant and problem solver and making each contact pleasant and productive.

• Valued staff.  Employees are given the education, training and tools they need to do their jobs.

• Participatory management.  Top managers are involved in day-to-day operations.

• Employees have authority to exercise their responsibilities and have input in planning.

• The agency has a clear mission statement that focuses on the customer.

• The mission statement is shared with and understood by every member of the staff

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